The directory is a place-based resource of psychosocial support services, organised by the Stepped Care Model. It helps professionals find appropriate services based on level of need and location.

Directory of Services

Domestic Violence Support

  • Refuge: for information on how victim-survivors can secure their tech​

  • Hollie Guard: a safety app for domestic abuse victim-survivors and professionals working with them​

  • Bright Sky: a practical support and information app for anyone experiencing domestic abuse or worried about someone else

 

Support Service Telephone Contact Online Contact

National Domestic Abuse Helpline​

Helpline: 0808 2000 247

(24 hours)​


Webchat (Monday-Frdayi, 3:00pm-10:00pm​)

British Sign Language interpreter service 

(Monday-Friday 10:00am-6:00pm)​

​Galop - for LGBT+​

​Helpline: 0800 999 5428

(Mon – Thu, 10am to 4:30pm, Fri, 10am to 4pm)​​

Helplines​

​Women’s Aid​

 N/A

Webchat

(Monday-Friday, 8:00am - 6:00pm / Saturday-Sunday 10:00am - 6:00pm​)

Women’s Rape Crisis Support​

Helpline: 0808 802 9999

(24 hours)​

Webchat 

(24 hours)​

Surviving Economic Abuse Financial support line​

Phone: 0808 1968845

(Mon - Fri, 9am - 1pm and 2pm - 5 pm)​

 N/A

SignHealth - for Deaf people​

Text: 07800 003421 ​

​Email support: da@signhealth.org.uk ​
Opoka - for Polish women Helpline​

Polish 0300 365 1700 ​

English 01174270012

(Mon, Weds, Thurs, 10am – 1pm)​

 Email support: info@opoka.org.uk ​

Hourglass - for older people ​

Helpline: 0800 808 8141 (24/7)​

 N/A

Men’s Advice Line - for victim-survivors who are men ​

Helpline: 0808 8010327

(Mon - Fri, 10am - 5pm)​

Email support: info@mensadviceline.org.uk

(Monday-Friday 9:00am – 5:00pm)​

Karma Nirvana - for ‘honour’-based abuse survivors ​

Helpline: 0800 5999 247

(Mon - Fri, 9am - 5pm)​

 N/A

Refuge4Pets - for people who need fostering for an animal ​

Helpline: 0300 4000 121​

Email Support: info@refuge4pets.org.uk 

Respect - for concerns about your own or someone else’s behaviour ​

Helpline: 0808 802 4040

(Mon – Fri, 10am - 5pm)​

Email support: info@respectphoneline.org.uk (Monday - Friday, 9:00am - 5:00pm) ​

Webchat: click bottom right corner (Thursday 2:00pm – 4:00pm​)
Ways to call 999 ​ Using 999 by text​ Silent solution 999 calls

 

Crisis Support

A mental health crisis can mean different things to different people, but it typically refers to a point at which an individual feels unable to cope or remain in control of their situation.

It may involve a sudden or ongoing deterioration in mental health, resulting in significant emotional distress or anxiety, difficulty managing day‑to‑day life, thoughts of suicide or self‑harm, or experiences such as hallucinations or hearing voices.

Individuals requiring urgent mental health support can contact NHS 111 and select the mental health option, for 24/7 access to urgent support.

Where to get urgent help for mental health – NHS

Mental health crisis alternatives to A&E include NHS 111 (option mental health), local crisis cafés or sanctuaries, peer support, and national phonelines such as the Samaritans: 116 123 and 
Papyrus: 0800 068 4141. 

For immediate, life-threatening emergencies, always call 999. 

Service  Description  Contact 

James’ Place ​

This service provides support for men in suicidal crisis and offers access to specialist therapy in Liverpool.​

James' Place​ 

Phone: 0151 303 5757​

Open: Monday-Friday (excluding bank holidays), 9:30am-5:30pm

Email: liverpool@jamesplace.org.uk ​

Sean’s Place​

This service offers mental health support across Sefton and Liverpool.​

 ​Sean's Place

The Jade Roberts Project​

This service delivers suicide intervention, post-crisis support, and pre-intervention counselling for adults across Merseyside.​

The Jade Roberts Project​

Phone: 0151 245 5671​

Open: Monday, Wednesday, Thursday & Friday, 9:30am-4:30pm

Email: enquiries@thejaderobertsproject.co.uk

Compañeros crisis café​

This service provides a non-clinical alternative to traditional crisis pathways, offering help and support within a community setting in Birkenhead. ​

Compañeros crisis café​

Email: enquiries.comp@spiderproject.org.uk​

The Martin Gallier project ​

This Wirral-based charity supports individuals at risk of suicide and their families across the North West.​

The Martin Gallier project

71 Crisis Café​

This service provides a non-clinical alternative to traditional crisis pathways, offering help and support within a community setting in Chester. ​

Phone: 01244 393139, (every day, 10am-midnight​)

Email: enquiries.chester@spiderproject.org.uk

Flynn's Port in the Storm Crisis Café​

This service provides a non-clinical alternative to traditional crisis pathways, offering help and support within a community setting in Cheshire West. ​

 Phone: 07341 900 412​
Crisis Cafe 110 ​

This service provides a non-clinical alternative to traditional crisis pathways, offering help and support within a community setting in St Helens. ​

Phone: 01744 20032​

Open: Monday-Friday 4pm-12am, Saturday and Sunday 9am-12am​

 

Crisis Cafes are an alternative to A&E and provide a listening ear, a safe space, crisis and recovery interventions and referrals to ongoing support services. ​

Examples of support can include:​

  • Debt advice, benefits and welfare services​
  • Domestic violence support​
  • Access to housing and homeless prevention services​
  • Substance misuse and addiction support​
  • Health, wellbeing and counselling services​
  • Establishing a safety plan​
  • Access to peer support worker for additional, follow up support.
Service Place  Address  Contact

The Weston Hub​

Cheshire East ​

The Weston Community Centre, Earlsway, ​

Macclesfield, ​

SK11 8RL​

Crisis Cafe - ECHC ​

Phone: 01625 440700​

Open: every day- 8:00am- 10:00pm. ​

Email: info@echc.org.uk ​

Café 71​

Cheshire West & Chester​

St Martins Clinic, ​

71-77 St Ann St, ​

Chester, CH1 2NR​

Café 71

Phone: 01244 393139, ​

Open: every day- 10am-10pm. ​

Email: enquiries.chester@spiderproject.org.uk ​

Mental Health Matters​

Halton ​

St Pauls Church,​

Victoria square ​

WA8 7QU​

Help in a crisis

Phone: 07816 269 727​

Open: Tuesday 6:00pm to 12 midnight ​

Email: mhm-no2.warringtonandhalton@nhs.net ​

Mental Health Matters​

Halton ​

St Michaels and All Angels Church,​

Greenway Road,​

Runcorn,​

WA7 5BS ​

Help in a crisis

Phone: 07816 269 727​

Open: Thursday from 6pm to 12 midnight (including bank holidays)​

Email: mhm-no2.warringtonandhalton@nhs.net ​

Liverpool Light ​

Liverpool​

The Liverpool Light,​

181-185 London Road,​

Liverpool,​

L3 8JG​

Help in a crisis

Open: Monday to Sunday from 6:00pm -1:00am.​

Email: Liverpool.light@creativesupport.org.uk ​

Sefton CVS​

Sefton ​

Alchemy, ​

3 Mornington Rd, ​

Southport, ​

PR9 0TS​

Sefton Crisis Cafe’s

Phone: 0300 323 0197​

Open: Friday, Saturday and Sunday- 5:00pm -11:00pm​

Email: crisiscafe@seftoncvs.org.uk ​

Mental Health Matters​

St Helens ​

St Paul's Church,​

Victoria Square,​

Widnes,​

WA8 7QU​

About the Hope Centre

Phone: 01744 20032​

Open: Tuesday from 6pm to 12 midnight.​

Email: info@hopecentre.org.uk ​

Café 110 ​ 

St Helens​

Hope House, ​

110 Crab Street, ​

St Helens, ​

WA10 2DJ​

About the Hope Centre

Phone: 01744 20032​

Open: Monday-Friday 4pm-12am​

Email: info@hopecentre.org.uk ​

Mental Health Matters​

Warrington ​

Ribban Court,​

20 Dallam Lane,​

Warrington,​

WA2 7NG ​

Help in a crisis

Phone: 07816 269 727​

Open: Friday- Monday, Wednesday 6pm-12am ​

Email: mhm-no2.warringtonandhalton@nhs.net ​

Compañeros Crisis Café​

 Wirral​

2a Price Street, ​

Birkenhead,​

CH41 6JN​

Compañeros

Phone: 0151 488 8135​

Open: every day- 10am – 10pm, last entry is 8:30pm. ​

Email: enquiries.comp@spiderproject.org.uk​

 

 

 

 

 

 

 

Suicide Prevention

Suicide prevention support services provide a broad range of targeted interventions designed to assist individuals experiencing suicidal thoughts, acute emotional distress, or related psychosocial difficulties.​

Examples of support can include:​

  • Pre-intervention counselling ​
  • Post- crisis intervention and follow-up​
  • Specialist therapies ​
  • Structured programmes focused on reducing risk and promoting immediate and longer‑term safety​
Service Place Address  Description Contact

James’ Place ​

Liverpool​

50 Catharine St, Liverpool ​

L8 7NG​

This service provides support for men in suicidal crisis and offers access to specialist therapy. ​

James' Place

Phone: 0151 303 5757​

Open: Monday-Friday (excluding bank holidays), 9:30am-5:30pm ​

Email: liverpool@jamesplace.org.uk​

The Jade Roberts Project​

Liverpool​

109 Rocky Lane​

Liverpool​

L6 4BB​

This service delivers suicide intervention, post-crisis support, and pre-intervention counselling for adults.​

The Jade L Roberts Project

Phone: 0151 245 5671​

Open: Monday, Wednesday, Thursday & Friday, 9:30am-4:30pm

Email: enquiries@thejaderobertsproject.co.uk

Sean’s Place​

Sefton​

211 Linacre Lane​

Bootle​

Liverpool​

L20 6AD​

This service delivers suicide prevention interventions and a wide range of therapeutic interventions to men aged over 18. ​​

Contact Us - Sean's Place

Phone: 0151 922 5444​

Open: Monday-Friday 9.30am-4.30pm​

The Martin Gallier project ​

Wirral​

57 New Chester Road​

New Derry​

Birkenhead​

CH62 1AB​

This charity supports individuals at risk of suicide and their families across the North West.​

The Martin Gallier Project

Phone: 0151 644 0294​

Open: 7 days a week 9:30am - 4:30pm.​

The Martin Gallier project ​

Chester ​

15-17 St Werburgh St,​

Chester,​

CH1 2DY​

This charity supports individuals at risk of suicide and their families across the North- West.​

The Martin Gallier Project

Phone: 0151 644 0294​

Open: Monday-Friday 9:30am - 4:30pm.​

The Martin Gallier project ​

Crewe ​

Jubilee House,​

St Paul’s St,​

Crewe,​

CW1 2QA ​

 This charity supports individuals at risk of suicide and their families across the North- West.

The Martin Gallier Project

Phone: 0151 644 0294

Open: Monday-Friday 9:30am - 4:30pm.​

 

Service Description Contact Details

Samaritans​

National Helpline ​

Samaritans​

Phone: 116 123 (24/7)​

Open: Monday to Sunday, 24 hours

SANEline​

National Helpline ​

SANEline​

Phone: 0300 304 7000

Open: Monday to Sunday, 4.30pm–10pm every day

Campaign Against Living Miserably (CALM) ​

National Helpline ​

Campaign Against Living Miserably (CALM) ​

Phone: 0800 58 58 58

Open: Monday to Sunday, 5pm–midnight every day

Shout ​

National Textline ​

Shout 

Text: SHOUT to 85258 24/7 ​

Mind support line​

National Helpline ​

Mind support line​

Phone: 0300 102 1234

Open: Monday to Friday, 9am-6pm (except bank holidays)​

National Suicide Prevention Helpline UK​

National Helpline ​

National Suicide Prevention Helpline UK​

Phone: 0800 587 0800

Open: Monday to Sunday, 6pm to midnight every day​

Papyrus​

National Helpline for suicide prevention for children, young people and anyone under the age of 35. ​

Papyrus

Phone: 0800 068 41 41  ​

Open: 24-hour helpline
Andy’s Man Club​

National suicide prevention peer support service across the UK.  ​

 Andy’s Man Club​